Privacy Policy

This Privacy Policy explains how N & S Consultants Pty Ltd (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit or use www.nattystephens.com, our online store, programs, and related services (collectively, the “Services”). By using the Services, you agree to the practices described in this Privacy Policy.

How We Use Your Information: Website

Analytics

We collect certain information to operate our website and understand how visitors use it. This may include:

Details about your browser, network, and device
Your IP address

We may also capture information about your on‑site activity, such as:

Clicks and internal link interactions
Pages visited and time on page
Scrolling behaviour and searches
Timestamps and session details

We share website analytics data with Squarespace to help us understand site traffic and activity and to improve the user experience.

Our website uses cookies and similar technologies (small files placed on your device) to make the site work properly and to improve performance. Cookies are used for:

Providing a reliable, high‑quality experience for visitors and customers
Identifying registered members after they sign in
Monitoring and analysing site performance and effectiveness
Helping keep the site and our hosting platform secure

You can manage cookies through your browser settings. Disabling cookies may affect some website features. For more information about cookies in general, consult your browser’s help pages or visit reputable online resources.

Email Marketing

With your permission, we may send you marketing emails. You can unsubscribe at any time by using the link in the footer of our emails. We share your contact information with Acuity so they can send these emails on our behalf. For details on how your email marketing data is handled, please review your email provider’s privacy policy.

Fonts

This site uses web fonts from Squarespace and Acuity. To display the fonts correctly, the font servers may receive limited technical data such as:

Information about your browser, network, or device
Your IP address

Visitor Data (Hosting Platform)

Our website is hosted by Squarespace. When you visit our site, www.nattystephens.com may collect personal data including:

Information about your browser, network, and device
Web pages you visited prior to coming to our website (referrers)
Your IP address

Squarespace requires this data to run and protect its platform and services. It may analyse such data in de‑personalised or aggregated form.

How We Use Your Information: Online Store / Online Memberships

Our store and/or membership portal operate on Acuity, which provides the e‑commerce functionality that allows us to sell products and services to you. Your data is stored using Acuity’s data storage and databases on secure servers behind a firewall.

Visitor & Order Data

When you make a purchase, we collect the information needed to fulfil your order and support your purchase, which may include:

Billing and shipping address
Details related to your purchase (e.g., size or preferences where relevant)
Email address and name
Phone number

We share this information with Acuity so it can provide website and store services to us. During checkout, address fields may be auto‑completed using the Google Places API to speed up your purchase; this involves sharing what you type with Google to return accurate address suggestions.

Customer Accounts

If you create a customer account, we collect information to improve checkout and customer support, which may include:

Billing and shipping addresses
Order history and preferences (e.g., sizes)
Email address and name
Phone number

We share this information with Acuity so it can operate the account features of our site.

Order and Account Emails

We may send you non‑marketing emails about your order or account activity (for example: account creation, password resets, order confirmations, and shipping notifications). These messages are transactional and cannot be unsubscribed from. We share your contact information with Acuity so it can send these emails on our behalf.

Consent

How We Obtain Consent

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or return a purchase, you consent to our collecting and using that information for that specific purpose. If we seek your information for a secondary purpose such as marketing we will ask you directly for your explicit consent or provide a clear opportunity to opt out.

How to Withdraw Consent

If you previously opted in but later change your mind, you may withdraw your consent for us to contact you and/or for the continued collection, use, or disclosure of your information at any time by contacting us at nattystephenspole@gmail.com

Disclosure

We may disclose personal information if required by law or if you violate our Terms of Service.

Third‑Party Services

We use third‑party providers to deliver certain aspects of our Services (for example, payment processing, hosting, analytics, email, and fonts). These providers collect, use, and disclose personal information only to the extent necessary to perform the services they provide to us. However, some providers such as payment gateways have their own privacy policies for information we must provide to them to process your transactions. We encourage you to review those policies to understand how your information is handled by those providers.

Please note that some third‑party providers may be located in, or have facilities located in jurisdictions different from yours or ours. If you choose to proceed with a transaction involving a third‑party provider, your information may become subject to the laws of the jurisdiction(s) where that provider or its facilities are located.

Once you leave our website or are redirected to a third‑party site or application, this Privacy Policy and our Terms of Service no longer apply.

Links

Our site may contain links directing you to other websites. We are not responsible for the privacy practices of such sites and recommend reading their privacy statements.

Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at nattystephenspole@gmail.com. We will respond in accordance with applicable laws.

Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting on our website unless otherwise stated. If we make material changes, we will note the update on this page so you understand what information we collect, how we use it, and under what circumstances we disclose it. If our business is acquired or merges with another company, your information may be transferred to the new owner to enable the continuity of services.

To request access to, correct, amend, or delete personal information we hold about you, to register a complaint, or to ask questions, contact us at nattystephenspole@gmail.com.

Effective date: 26 August 2025